How to choose the ideal payment gateway for your hotel bookings

Returns, system failures or fraud are some of the problems that hotels and companies in the tourism sector face on a daily basis and that affect both the company’s productivity and brand image. In addition to these common problems, with the new European directive PSD2 (mandatory by the end of 2020), credit cards can no longer be used as collateral or for manual charging, so it will no longer be possible to capture card data or make charges with this information without the customer’s consent.

Fortunately, there is a single solution for all these needs: a good payment gateway with current security technology will allow your hotel to avoid chargebacks and fraud, while complying with PSD2 and building trust with your online customers. So, in order to choose the right payment gateway for your hotel, we must take into account different aspects:

Your hotel needs a secure payment gateway.

This is one of the most important requirements, as it is essential to ensure the security of sensitive customer data. You should look for a payment gateway that is up to date with emerging regulations and that continues to be updated. It is highly recommended that it has tokenization technology and 3D Secure, which provide maximum security to the customer. If your new payment gateway also has its own anti-fraud system such as Paylands, the security guarantees increase.

A payment gateway that authenticates the customer and allows for the collection of non-shows

If there is one good thing about the new PSD2 and SCA (Strong Customer Authentication) regulations, it is that they will greatly reduce the possibilities of fraud, thanks to the requirement of double authentication. Thus, when the new regulations become mandatory, your gateway must have 3D Secure 2.0 to carry it out and, if it has tokenization technology, this initial authentication will be sufficient to be able to make the corresponding charge in cases such as no-shows. A guarantee for both the client and the hotel that both parties are safe in the transaction.

A payment gateway that complies with PCI-DSS requirements

PCI-DSS compliance is mandatory for any company that is going to store customer payment data, that is why Paylands is PCI certified every year to ensure maximum security for our customers and end users. We have also created our PROXY-PCI service, capable of intervening in the communication between the OTA and Channel Managers without the need for integration, so that hotels and companies in the tourism sector can comfortably comply with PCI regulations,

A payment gateway with DCC for international bookings

The fact that your payment gateway contains an automatic currency converter is an added advantage and really convenient for your hotel customers, since they will be able to pay in different currencies, very convenient for international purchases and reservations. This is a very important aspect to take into account when your customers usually come from abroad and in many cases from areas with different currencies.

At PaynoPain we work with the most advanced online payment technologies and our Paylands payment gateway has all the tools and security measures listed… and many more. The entire PaynoPain team is very aware of the needs that hotels communicate to us and we strive every day to meet them.

Would you like to know more about Paylands? Do not hesitate to contact us for more information without any obligation: